Global Sourcing of Information Technology and Business Processes
4th Global Sourcing Workshop 2010, Zermatt, Switzerland, March 22-25, 2010, Revised Selected Papers
Edited by Ilan Oshri and Julia Kotlarsky
Abstract
This book contains 14 carefully reviewed and selected papers from the 4th Workshop on Global Sourcing, held in Zermatt, Switzerland, March 22-25, 2010. They have been gleaned from a vast empirical base brought together by leading researchers of outsourcing and off shoring. This volume is intended for use by students, academics and practitioners interested in the outsourcing and off shoring of information technology and business processes. It offers a review of the key topics in outsourcing and off shoring, populated with practical frameworks that serve as a tool kit to students and managers. The sourcing models available to client firms are discussed in great depth. Vendor capabilities as well as client capabilities are studied and links are offered to the various sourcing models. Issues pertaining to knowledge and expertise are also discussed. Last but not least, the book examines current and future trends in outsourcing and off shoring, paying particular attention to the role that CIOs will play in shaping their sourcing strategies.
Table of Contents
Strategic Orientation in the Globalization of Software Firms
Jason Dedrick, Kenneth L. Kraemer, Erran Carmel, and Debora Dunkle
Strategic Sourcing of R&D: The Determinants of Success
Jacques W. Brook and Albert Plugge
Exploring the Media Mix during IT-Offshore Project
Erik Wende, Gerhard Schwabe, and Tom Philip
Parallel Transitions in IT Outsourcing: Making It Happen
Erik Beulen and Vinay Tiwari
Management of Globally Distributed Software Development Projects in Multiple-Vendor Constellations
Katharina Schott, Roman Beck, and Robert Wayne Gregory
Knowledge Integration in Global R&D Networks
Rose Erkelens, Bart van den Hooff, Paul Vlaar, and Marleen Huysman
Portfolios of Control: Researching Discourses in IT Outsourcing
Eleni Lioliou and Leslie Willcocks
Governance of Offshore IT Outsourcing at Shell Global Functions: IT-BAM Development and Application of a Governance Framework to Improve Outsourcing relationships
Floor de Jong, Jos van Hillegersberg, Pascal van Eck, Feiko van der Kolk, and Rene Jorissen
Software-as-a-Service Vendors: Are They Ready to Successfully Deliver?
Tsipi Heart, Noa Shamir Tsur, and Nava Pliskin
Evolving Relationship Structures in Multi-sourcing Arrangements: The Case of Mission Critical Outsourcing
Ilja Heitlager, Remko Helms, and Sjaak Brinkkemper
Adaptability in IT Sourcing: The Impact of Switching Costs
Dwayne Whitten
The Role of Contracts and Informal Relations in the Governance of IT Outsourcing Processes
Giovanni Vaia and Aurelio Tommasetti
Living Labs: Arbiters of Mid- and Ground-Level Innovation
Esteve Almirall and Jonathan Wareham
Realising the Real Benefits of Outsourcing: Measurement Excellence and Its Importance in Achieving Long Term Value
Ilan Oshri and Julia Kotlarsky
About the editors
Ilan Oshri is an Associate Professor of Strategic Management. He holds a PhD in Strategic Management and Technological Innovations from Warwick Business School, UK. His main research interest lies in the area of knowledge management and innovation.
Julia Kotlarsky is Associate Professor of Information Systems and Management at Warwick Business School, UK. She holds a PhD degree in Information Systems and Management from Erasmus University. Her research revolves around outsourcing and offshoring of services, globally distributed teams, and managing knowledge.
