Managing Quality; Fifth Edition
Barrie Dale (University of Manchester), <link people/ton-van-der-wiele _blank>Ton van der Wiele </link>(RSM Erasmus University) and <link people/jos-van-iwaarden _blank>Jos van Iwaarden </link>(RSM Erasmus University)
Managing Quality, Fifth Edition is an essential resource for students and practitioners alike;
• This popular and highly successful introduction to Quality Management has been fully revised and updated to reflect recent developments in the field
• Includes new chapters on Improvement Approaches, Six Sigma, and new challenges in Quality Management
• Combines the latest information on the ISO 9000 quality management system series standards with up-to-date tools, techniques and quality systems
• Material has been re-ordered and changes to terminology have been made to bring the book completely up to date
• Provides a popular resource for students, academics, and business practitioners alike
About the Authors
Barrie G. Dale is Professor of Quality Management at Manchester Business School. Founder of the International Journal of Quality and Reliability Management, he has been its co-editor for over 23 years. He has authored several other books including, The Road to Quality (1993), Quality Improvement through Standards (2nd edition, 1994), Managing Quality and Human Resources (2nd edition, 1997), Working in Partnership (1998), Managing Business Improvement and Quality (1998), Total Quality Management Blueprint (1999) and Quality Costing (3rd edition, 1999).
<link people/ton-van-der-wiele _blank>Ton van der Wiele</link> is Associate Professor of Quality Management and Performance Improvement at RSM Erasmus University, Rotterdam. He obtained his PhD degree from Erasmus University in 1998, and his main research interests are in Quality Management, Performance Improvement, Management Consultancy and E-business. Co-editor of the International Journal of Quality and Reliability Management and European editor of Managing Service Quality, van der Wiele has worked in the field for more than twenty years. He is also coordinator of the global E-Business Research Network.
<link people/jos-van-iwaarden _blank>Jos van Iwaarden</link> is Assistant Professor of Quality Management and Performance Improvement at RSM Erasmus University, Rotterdam. He obtained his PhD degree from Erasmus University in 2006, and his main research interests are in Quality Management issues in the automotive industry. He has published over 15 papers in international journals and presented his research at the Academy of Management conference, IEEE engineering management conference, and the Australian and New Zealand Academy of Management conference. He is associate editor of the International Journal of Quality and Reliability Management.
Table of Contents
List of figures
List of tables and boxes
List of standards
List of abbreviations
List of contributors
Preface
Part I: The Development, Introduction and Sustaining of Total Quality Management (TQM):
1. TQM: An Overview
2. The Role of Management in TQM
3. The Received Wisdom on TQM
4. The Introduction of TQM
5. A Framework for the Introduction of TQM
6. Levels of TQM Adoption
7. Sustaining TQM
Part II: The Business Context of TQM:
8. Policy Deployment
9. Quality Costing
10. Managing People
11. Managing Service Quality
12. Supplier Development
Part III: Quality Management Systems, Tools and Techniques:
13. Quality Management Systems
14. Integrated Management Systems
15. Tools and Techniques
16. Quality Function Deployment
17. Design of Experiments
18. Failure Mode and Effects Analysis
19. Statistical Process Control
20. Six Sigma
21. Benchmarking
22. Business Process Re-engineering
23. Teams and Teamwork
24. Self-Assessment, Models and Quality Awards
25. Improvement Approaches
Part IV: TQM through Continuous Improvement:
26. Quality Management
27. Managing Quality
Index
More Information
<link people/jos-van-iwaarden _blank>Personal Homepage Jos van Iwaarden</link>
<link people/ton-van-der-wiele _blank>Personal Homepage Ton van der Wiele</link>
