PhD Defence: Implementation and Impact of ISO 9001
In her dissertation, ERIM’s Basak Manders examines the effectiveness of ISO 9001 adoption, since its initial creation in 1987 to the run-up of an introduction of a new version in 2015. Noting that current literature provides mixed results regarding the operational and market benefits of ISO 9001 adoption, Basak seeks to provide a definitive answer to the debate.