Optimization-based decision support for an express delivery carrier in China

Customer expectations regarding parcel delivery continue to change. If next day delivery was a compelling offer a few years ago, today customers are looking for guaranteed next morning delivery and delivery within a few hours if it is within the city. Higher customer expectations and increased competition have created many challenges for parcel delivery companies and their efforts to maintain or grow market share. This is especially true in China.  We discuss the development of optimization-based decision support tools for one of the largest express delivery companies in China. Optimization-based decision support tools are a critical component of the vision for a future service network that is both efficient and cost-effective.